New phone number but still have the steam mobile app logged in?
I got a new line (and #) and did not update it with steam app prior to doing so. Im still logged in and can use my authenticator when it requests it. What can I do to update my number seeing that I don't have access to the phone number attached to my steam account? Its been a while since I got the new # and I have never gotten around to changing it, and I don't know who owns my old #.
steam steam-mobile
edited 11 mins ago
Bassie-c
486216
asked Feb 7 '17 at 7:08
Dave huffDave huff
1063
add a comment |
I got a new line (and #) and did not update it with steam app prior to doing so. Im still logged in and can use my authenticator when it requests it. What can I do to update my number seeing that I don't have access to the phone number attached to my steam account? Its been a while since I got the new # and I have never gotten around to changing it, and I don't know who owns my old #.
steam steam-mobile
edited 11 mins ago
Bassie-c
486216
asked Feb 7 '17 at 7:08
Dave huffDave huff
1063
add a comment |
I got a new line (and #) and did not update it with steam app prior to doing so. Im still logged in and can use my authenticator when it requests it. What can I do to update my number seeing that I don't have access to the phone number attached to my steam account? Its been a while since I got the new # and I have never gotten around to changing it, and I don't know who owns my old #.
steam steam-mobile
edited 11 mins ago
Bassie-c
486216
asked Feb 7 '17 at 7:08
Dave huffDave huff
1063
I got a new line (and #) and did not update it with steam app prior to doing so. Im still logged in and can use my authenticator when it requests it. What can I do to update my number seeing that I don't have access to the phone number attached to my steam account? Its been a while since I got the new # and I have never gotten around to changing it, and I don't know who owns my old #.
steam steam-mobile
steam steam-mobile
edited 11 mins ago
Bassie-c
486216
asked Feb 7 '17 at 7:08
Dave huffDave huff
1063
edited 11 mins ago
Bassie-c
486216
asked Feb 7 '17 at 7:08
Dave huffDave huff
1063
edited 11 mins ago
Bassie-c
486216
edited 11 mins ago
Bassie-c
486216
edited 11 mins ago
Bassie-c
486216
486216
asked Feb 7 '17 at 7:08
Dave huffDave huff
1063
asked Feb 7 '17 at 7:08
Dave huffDave huff
1063
asked Feb 7 '17 at 7:08
Dave huffDave huff
1063
1063
add a comment |
add a comment |
2 Answers
2
active
oldest
votes
You can easily do this by going here if you have access to your phone number, which you don't but, if you start the process, there's a certain step where you can choose something like "I can't confirm the phone number" and you can go on following that path.
I'm not sure about it as I never did it but you will probably have to contact Steam support (good luck with that).
answered Feb 7 '17 at 9:55
sysfiendsysfiend
1,4442933
add a comment |
When you added Steam Guard to your account it should have prompted you with a recovery code and hopefully you wrote it down somewhere. This code can be used in order to regain access to your Steam account or to change your phone number.
Anyway, if you still have the Steam Guard app on your phone you can still use it without requiring the recovery code to sign in.
In order to change your phone number you can choose between a SMS to your old number or that app. The app also includes a recovery code mentioned above and you can review it whenever you like, but the generated token should work just fine.
If for some reason you can't use your mobile app AND you don't have your old number (which obviously is the case) you can still remove your old number by verifying your account via E-Mail.
Only if all of those steps fail you'll likely have to contact the support team.
answered Feb 7 '17 at 13:10
dlydly
10.9k33262
add a comment |
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2 Answers
2
active
oldest
votes
2 Answers
2
active
oldest
votes
active
oldest
votes
active
oldest
votes
You can easily do this by going here if you have access to your phone number, which you don't but, if you start the process, there's a certain step where you can choose something like "I can't confirm the phone number" and you can go on following that path.
I'm not sure about it as I never did it but you will probably have to contact Steam support (good luck with that).
answered Feb 7 '17 at 9:55
sysfiendsysfiend
1,4442933
add a comment |
You can easily do this by going here if you have access to your phone number, which you don't but, if you start the process, there's a certain step where you can choose something like "I can't confirm the phone number" and you can go on following that path.
I'm not sure about it as I never did it but you will probably have to contact Steam support (good luck with that).
answered Feb 7 '17 at 9:55
sysfiendsysfiend
1,4442933
add a comment |
You can easily do this by going here if you have access to your phone number, which you don't but, if you start the process, there's a certain step where you can choose something like "I can't confirm the phone number" and you can go on following that path.
I'm not sure about it as I never did it but you will probably have to contact Steam support (good luck with that).
answered Feb 7 '17 at 9:55
sysfiendsysfiend
1,4442933
You can easily do this by going here if you have access to your phone number, which you don't but, if you start the process, there's a certain step where you can choose something like "I can't confirm the phone number" and you can go on following that path.
I'm not sure about it as I never did it but you will probably have to contact Steam support (good luck with that).
answered Feb 7 '17 at 9:55
sysfiendsysfiend
1,4442933
answered Feb 7 '17 at 9:55
sysfiendsysfiend
1,4442933
answered Feb 7 '17 at 9:55
sysfiendsysfiend
1,4442933
answered Feb 7 '17 at 9:55
sysfiendsysfiend
1,4442933
1,4442933
add a comment |
add a comment |
When you added Steam Guard to your account it should have prompted you with a recovery code and hopefully you wrote it down somewhere. This code can be used in order to regain access to your Steam account or to change your phone number.
Anyway, if you still have the Steam Guard app on your phone you can still use it without requiring the recovery code to sign in.
In order to change your phone number you can choose between a SMS to your old number or that app. The app also includes a recovery code mentioned above and you can review it whenever you like, but the generated token should work just fine.
If for some reason you can't use your mobile app AND you don't have your old number (which obviously is the case) you can still remove your old number by verifying your account via E-Mail.
Only if all of those steps fail you'll likely have to contact the support team.
answered Feb 7 '17 at 13:10
dlydly
10.9k33262
add a comment |
When you added Steam Guard to your account it should have prompted you with a recovery code and hopefully you wrote it down somewhere. This code can be used in order to regain access to your Steam account or to change your phone number.
Anyway, if you still have the Steam Guard app on your phone you can still use it without requiring the recovery code to sign in.
In order to change your phone number you can choose between a SMS to your old number or that app. The app also includes a recovery code mentioned above and you can review it whenever you like, but the generated token should work just fine.
If for some reason you can't use your mobile app AND you don't have your old number (which obviously is the case) you can still remove your old number by verifying your account via E-Mail.
Only if all of those steps fail you'll likely have to contact the support team.
answered Feb 7 '17 at 13:10
dlydly
10.9k33262
add a comment |
When you added Steam Guard to your account it should have prompted you with a recovery code and hopefully you wrote it down somewhere. This code can be used in order to regain access to your Steam account or to change your phone number.
Anyway, if you still have the Steam Guard app on your phone you can still use it without requiring the recovery code to sign in.
In order to change your phone number you can choose between a SMS to your old number or that app. The app also includes a recovery code mentioned above and you can review it whenever you like, but the generated token should work just fine.
If for some reason you can't use your mobile app AND you don't have your old number (which obviously is the case) you can still remove your old number by verifying your account via E-Mail.
Only if all of those steps fail you'll likely have to contact the support team.
answered Feb 7 '17 at 13:10
dlydly
10.9k33262
When you added Steam Guard to your account it should have prompted you with a recovery code and hopefully you wrote it down somewhere. This code can be used in order to regain access to your Steam account or to change your phone number.
Anyway, if you still have the Steam Guard app on your phone you can still use it without requiring the recovery code to sign in.
In order to change your phone number you can choose between a SMS to your old number or that app. The app also includes a recovery code mentioned above and you can review it whenever you like, but the generated token should work just fine.
If for some reason you can't use your mobile app AND you don't have your old number (which obviously is the case) you can still remove your old number by verifying your account via E-Mail.
Only if all of those steps fail you'll likely have to contact the support team.
answered Feb 7 '17 at 13:10
dlydly
10.9k33262
answered Feb 7 '17 at 13:10
dlydly
10.9k33262
answered Feb 7 '17 at 13:10
dlydly
10.9k33262
answered Feb 7 '17 at 13:10
dlydly
10.9k33262
10.9k33262
add a comment |
add a comment |
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